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Our aim is to provide a first-class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service you have received.
Maisie Green
11 Brook Park Offices,
Rearsby
LE7 4ZB
And/or by email: maisie@hortons.co
If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact The Property Ombudsman (TPO) to ask them to investigate your complaint.
The Property Ombudsman is a government approved body which resolves complaints between Members and their consumers. The complainant must have exhausted the Member’s internal complaints procedure and remain dissatisfied with the Member’s response. The Property Ombudsman is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website https://www.tpos.co.uk/
In order to make a complaint, please contact the The Property Ombudsman directly or alternatively, visit their website and fill out a Complaints Form.
The Property Ombudsman
Milford House
43 – 55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T. 01722 333306
E. admin@tpos.co.uk
W. https://www.tpos.co.uk/