Make a compliant
Our aim is to provide a first-class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service you have received.
38 Nelson Street
And/or by email: email@example.com
If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact The Property Ombudsman (TPO) to ask them to investigate your complaint.
The Property Ombudsman is a government approved body which resolves complaints between Members and their consumers. The complainant must have exhausted the Member’s internal complaints procedure and remain dissatisfied with the Member’s response. The Property Ombudsman is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website https://www.tpos.co.uk/
In order to make a complaint, please contact the The Property Ombudsman directly or alternatively, visit their website and fill out a Complaints Form.
The Property Ombudsman
43 – 55 Milford Street